What shipping methods are available?

 

  1. Store pick up.
  2. Surface and by
  3. Air is the shipping methods. 

 

Can I cancel my order placed?

Please refer to the cancellation policy.

 

 

 How do you ship the parcels?

 

We do ship through different courier partners like ST courier, professional couriers, DTDC, Delhivery, Shree maruti courier and Track on couriers based on zones you order.

 

 

How do I know the quantity of the plant whether bunch or stem?

All our plant’s price is mentioned as single stem or plant. Bunch plants would be mentioned as bunch.

 

When will my refund request be processed?


Your refund request will be processed within the next 3 working days of your request.

 

How do I know whether I buy a pair or a single piece?

 

It would be mentioned as pair in the title of products if they are given as pair and each for single piece.

 

How long will it take to get my package? 

 

Once the product is shipped generally it takes 1-2 days for Tamil Nadu and Karnataka. 2-3 days for Andhra Pradesh, Kerala and Telangana. Rest of India it depends on the mode of transport 2-3 days on Air and for surface 4-6 days.

 

How do I track my order?

 

 You can track you orders on the tracking number and link provided to you by us which is sent to your email or by visiting the orders section on my account.

 

How should I contact if I have any queries?

 

You can contact us on whats app @73972-63023.

 

Will I get refund if fish dies during transportation ?

 

Normally the chance of death on arrival is very low. Before sending, the fishes are kept isolated, treated, and starved to stay longer periods in transportation. You can claim for 100% of the cost of dead fish if death happens on arrival for thermocol box shipping only and 50% refund on non thermocol shipping. Refund will be only processed to the website wallet.

 Refer to Refund Policy for more details.

 

Do I need an account to place an order?

 

Not Mandatory.

 

What is a Backorder means?

 

A Backorder means your order for a product that is temporarily out of stock with us; we will arrange the product for you and ship it to you at the earliest. Expect a slight delay than usual order.

 

 


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